Term and Conditions

Welcome to Splash Essentials! These Terms and Conditions govern your use of our website (splashessentialsus.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 User Responsibilities

You agree to:

• Provide accurate, current information when creating an account or making purchases
• Not use our site for any unlawful purposes
• Not attempt to interfere with site security or functionality
• Comply with all applicable laws and regulations

1.3 Intellectual Property

All content on our website (text, graphics, logos, product designs) is the property of Splash Essentials and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

Products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for:

• Dryland Training
• Electronics for aquatic environments
• Personal Care related to water activities
• Recreational water use
• Swim Essentials
• Swim Safety equipment

Always use products as intended and follow all safety instructions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including:

• Product availability
• Suspected fraudulent activity
• Errors in product information or pricing

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes, duties, or fees. International customers are responsible for all customs charges.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to:

• Certain Asian countries (due to shipping restrictions)
• Remote regions with limited carrier access

4.4 Delivery Issues

You are responsible for:

• Providing accurate shipping information
• Any additional delivery attempts if you’re unavailable
• Any storage fees if packages aren’t collected promptly

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of delivery for a full refund or exchange.

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Personal care items (unless defective or unopened)
• Opened swim safety equipment (life vests, swim diapers, etc.)
• Custom or special order electronics
• Items without original packaging or tags

5.3 Return Process

1. Email [email protected] within 15 days with your order number and reason for return
2. Wait for approval and return instructions (within 2 business days)
3. Package item securely with all original materials
4. Ship to: Splash Essentials Returns, 4722 Vine Street, Kansas City, MO 64101, USA

5.4 Refund Processing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Liability and Disputes

6.1 Product Liability

Splash Essentials’ liability is limited to the purchase price of the product. We are not liable for:

• Consequential or incidental damages
• Misuse of products
• Failure to follow safety instructions

6.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Third-party actions affecting site functionality

6.3 Governing Law

These terms are governed by the laws of Missouri, USA. Any disputes will be resolved in the courts of Jackson County, Missouri.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Information

For questions about these Terms and Conditions, please contact us at:

Splash Essentials
4722 Vine Street
Kansas City, MO 64101
United States
Email: [email protected]