Shipping Policy

At Splash Essentials, we’re dedicated to making your aquatic experience safe, enjoyable, and hassle-free. Our shipping and returns policies are designed with your convenience in mind while maintaining our commitment to water safety and quality products.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (except restricted regions). International customers are responsible for any customs fees, taxes, or import duties, which are not included in the order total.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns process.

Return Policy

You may return most unused items in their original condition within 15 days of delivery for a full refund or exchange.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Personal care items (unless defective or unopened)
• Opened swim safety equipment (life vests, swim diapers, etc.)
• Custom or special order electronics
• Items without original packaging or tags

How to Return an Item

Follow these simple steps to process your return or exchange:

1. Initiate your return request within 15 days of delivery by emailing [email protected] with your order number and reason for return.
2. Wait for approval – Our team will review your request and send return instructions within 2 business days.
3. Package your item securely in its original packaging with all tags and accessories included.
4. Ship your return to our warehouse at:
   Splash Essentials Returns
   4722 Vine Street
   Kansas City, MO 64101
   United States
5. Track your return – We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

Return Shipping Options

You may choose your preferred return shipping method:

• Standard Return: Use DHL or FedEx (typically $12.95 depending on location)
• Economy Return: Use EMS (slower but often more economical)

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return.
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Notification: You’ll receive an email confirmation when your refund has been processed.

Exchange Process

To exchange an item:

1. Follow the standard return process above.
2. In your return request email, clearly specify the replacement item you’d like.
3. If there’s a price difference, we’ll contact you to arrange payment or refund of the difference.
4. Your new item will ship once we receive and process your return.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery at [email protected] with photos of the damage/defect.
• We’ll arrange for a replacement or refund at no additional cost to you.
• In some cases, we may ask you to return the damaged item for quality control purposes.

International Returns

For customers outside the United States:

• Return shipping costs are the customer’s responsibility.
• Customs fees and import duties are non-refundable.
• Please mark the package as “Returned Goods” to avoid additional customs charges.

Need Help?

Our customer service team is here to assist with any shipping or return-related questions.

Contact us at:

• Email: [email protected]

Thank you for choosing Splash Essentials for all your aquatic needs!